Continuous Improvements: Wayfinding

While Google Maps excels at street-level wayfinding, it offers little guidance indoors. Mapxus bridges this gap with detailed indoor maps and safe, accurate wayfinding for multi-floor, connected spaces such as malls, transit hubs, and hospitals. This project carries forward Mapxus’s mission with improved navigation tools, building on their outdoor-to-indoor wayfinding capabilities.

The Project

Spanning 25+ cities across Hong Kong, Japan, Singapore and the wider Asia Pacific region, Mapxus maps and maintains digital indoor maps for over 7,500 venues. What began as an accessibility-first navigation tool for vision-impaired users blossomed into a city-scale facilities management platform with robust indoor wayfinding capabilities and rich points-of-interest data. Its seamless integration with client apps enables easy updates to venue directories, crowd management, event scheduling, and more.

Over time as venue coverage increased, the diversity of terrains grew, complicated by inconsistent signal areas, poor device orientation, or lack of ordinal information. Previously indoor-only navigation needed to evolve to support hybrid indoor-outdoor paths with overlapping outdoor zones.

The challenge: Enhance wayfinding for users navigating between indoor and outdoor environments, with a focus on venues connected via tiered, outdoor routes.

Time frame:
February – September 2025

Role:
UX Researcher, Product Designer, Design QA

Team:
2 Designers, 1 Product Manager, 4 Developers

Due to confidentiality reasons, the rest of this project is accessible via password only. Please reach out via email if you would like to learn more.